Privacy Policy

Introduction

MAC & CHESS, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our establishment located at 12486 SW 8TH STREET, MIAMI, FL 33184.

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you use our services.

Personal Information You Provide

Identification information: name, email address, phone number, mailing address
Reservation details: booking dates, party size, special requests
Payment information: credit card numbers, billing addresses (processed securely through third-party payment processors)
Communication data: messages, feedback, reviews, and correspondence you send to us
Event registration: names of guests, dietary restrictions, accessibility needs

Information Collected Automatically

Device information: browser type, operating system, device identifiers
Usage data: pages visited, time spent on pages, click patterns
Location data: general geographic location based on IP address
Cookies and tracking technologies: as described in our Cookie Policy

How We Use Your Information

We use the information we collect for the following purposes:

To process reservations, orders, and payments
To communicate with you about your bookings, orders, and inquiries
To send promotional materials and newsletters (with your consent)
To improve our website, services, and customer experience
To analyze usage patterns and trends
To prevent fraud and ensure security
To comply with legal obligations
To manage loyalty programs and membership accounts

Information Sharing and Disclosure

We may share your information with:

Service Providers: Third parties who perform services on our behalf, including payment processing, email delivery, website hosting, and analytics
Business Partners: Partners with whom we offer joint services or promotions
Legal Requirements: When required by law, court order, or governmental regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you have given explicit permission to share your information

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure server infrastructure with access controls
Regular security assessments and updates
Staff training on data protection practices

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

The nature and sensitivity of the data
The purposes for which we process the data
Applicable legal, tax, or accounting requirements
Our legitimate business interests

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information in certain circumstances
Portability: Request a machine-readable copy of your data
Objection: Object to processing of your personal information in certain circumstances
Restriction: Request restriction of processing in certain circumstances
Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at info@macandchess.org.

Data Deletion Instructions

To request deletion of your personal information, you may:

Email us at info@macandchess.org with the subject line "Data Deletion Request"
Call us at +1 (239) 383-0234 during business hours
Visit our location at 12486 SW 8TH STREET, MIAMI, FL 33184

We will respond to your request within 30 days and may require verification of your identity before processing your request.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. For detailed information about our use of cookies, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any third-party sites you visit.

International Data Transfers

If you are accessing our services from outside the United States, your information may be transferred to and processed in the United States. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

MAC & CHESS, LLC
12486 SW 8TH STREET
MIAMI, FL 33184
Phone: +1 (239) 383-0234
Email: info@macandchess.org